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Simplifydigital website terms and conditions

Thanks for using the Simplifydigital website. Here are the terms and conditions for using our online comparison and switching service. If you'd like to speak to a friendly advisor, please give us a call on 0808 163 7069.

By on September 24, 2013 at 14:00 PM
Simplifydigital website terms and conditions

Thank you for using the Simplifydigital website ( (the "Website") and/or for contacting Simplifydigital to help you make the right choice about which digital services are best suited to you. Please note we sometimes record telephone calls to make sure we give you the best service possible.

Our Website is owned and maintained by Simplifydigital Limited (referred to in this document as "Us", "We" or "Simplifydigital"). Any purchase by you of products or services from us and/or use of our Website is conditional upon your acceptance of these terms and conditions which incorporate the information directly accessed via links included below ("Terms and Conditions") and our Privacy Statement.

If you do not accept any of these Terms and Conditions or our Privacy Statement, please do not proceed with the purchase of products or services from us, or continue to use our Website. We will take your continued use of the Website after reading these Terms and Conditions as an indication that you have accepted them. Our products and services and the use of our Website is only intended for individuals who are resident in the UK and who are over 18 years of age.

If you do not live in the UK permanently or are not 18, then you should not purchase our products and services or use our Website. Simplifydigital may need to update these Terms and Conditions from time to time. We recommend that you visit our Website regularly to make sure that you are up to date with our latest version.

1. Who are we?

Simplifydigital Limited is a company registered with Companies House (with registered number 6095563) and having its registered office at 2 Temple Back East, Temple Quay, Bristol, BS1 6EG. Our registered VAT number is 898781928. All queries, complaints and questions should be referred to Compliance Officer at Simplifydigital, 1 Riverside, Manbre Road, London,  W6 9WA (the "Contact Address"). Alternatively, you may wish to send us an email at or pick up the phone to speak to one of our advisors on

All calls are charged at local rate. You can also call this number to request a printed copy of our terms and conditions.

2. What goods and services does Simplifydigital offer?

Simplifydigital supplies customers the following goods and services (together the "Services"). We reserve the right to accept of reject you application to purchase any or all of these Services at our discretion:

  • Website and Call Centre Advice - We provide customers with impartial advice regarding digital service providers in the UK (the "Service Provider"), their services and identify which Service Providers are best suited to a customers' specific needs ("Website and Call Centre Advice");
  • Service Provider Subscriptions - We offer advice with regards to which digital TV, broadband and other digital services our customers can choose from. For the purpose of these Terms and Conditions the term

"Service Provider" means the supplier of digital TV and/or broadband and/or telephone services about who we offer advice. If customers decide to sign up with certain Service Providers, we are able to assist them, process their application and help them to sign up to receive a service from the Service Provider ("Service Provider Subscriptions").

3. Service Providers

Simplifydigital may at any time stop assisting its customers with regards to the offering of a particular Service Provider (or any product or service offered by a Service Provider) and/or add a new Service Provider to its Service Provider Subscription Service. We recommend that you visit our Website regularly to keep up to date with details of our Service Provider Subscription Services.

4. Prices & Payment

Prices for our Services are set out on the Website. They are set out in £ sterling and include VAT at the current rate. Simplifydigital may change the prices at which it offers goods or services at any time before individual purchases are made. In respect of subscription prices and other goods or services provided by Service Providers with whom you contract with or without our assistance, these Service Providers set and are responsible for their prices. You should check with the Service Provider that the relevant prices are accurate at any time that you enter into an agreement with them.

5. Charges

For details of our charges for our services see our Website. The price of individual purchases will be confirmed by you. There is currently no charge made for our Website and Call Centre Advice services or use of the Website (including advice and application processes) provided by Simplifydigital. If Simplifydigital processes your application to sign up for a service from a Service Provider, we may take your payment details in order to complete your application. Please note that the sole responsibility for making any payments to the Service Provider lies with you and you will be subject to the terms and conditions of that Service Provider in respect of its services. Simplifydigital shall be under no obligation for the transmission of such payments. Simplifydigital may introduce additional or new charges for the Services and any additional services which it might introduce in the future. If such charges are introduced, you will be advised as to what these charges might be prior to you being charged for the Service or being allowed to access any new services.

Service Provider Subscriptions

Please note that when we process your application to sign up to receive a service from a Service Provider we are acting as an agent for the Service Provider. All Services are supplied in accordance with the Service Provider's specific terms and conditions. You will need to look at their terms and conditions to find out what your rights are. Simplifydigital accepts no responsibility for the acts or failures of a Service Provider.

6. Intellectual Property Rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this Website or other promotional materials of Simplifydigital together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Simplifydigital. You are granted a non-exclusive and non-transferable licence to use the software contained in this Website and the other above mentioned intellectual property rights or for the purposes of using the Website or Call Centre and the Services and no other services. You are not allowed to store or reproduce any part of the Website in any other website or include it in any public or private electronic retrieval system or service without Simplifydigital 's express prior written permission. Additionally, you may not publish, transmit, publicly perform, distribute, display, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission. All rights that we have not mentioned above to be granted to you are reserved by Simplifydigital.

7. Links to Third Parties

We may provide links to third party websites that we believe may be of interest to you. We do not control or vet these websites and therefore we cannot accept liability in respect of either their contents or your use of these sites.

8. Disclaimer

Although Simplifydigital will do all that it reasonably can to ensure that the information provided by Our suppliers is accurate and up-to-date in respect of Service Providers and other third parties whom We introduce you to, the responsibility for accuracy, completeness, fitness for purpose and legality lies solely with the suppliers of such products and services. You recognise that such information may not be updated every day and that the responsibility for checking the accuracy of such information with suppliers prior to application or acceptance of any offer made lies solely with you.

9. Warranties or liabilities

We do our best to keep our Website up to date and safe to use but cannot guarantee that the Website and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. We will do our best to allow you uninterrupted access to the Website 24 hours per day, but please note that access may be suspended, restricted or terminated at any time including to undertake maintenance services.

Save in respect of personal injury or death caused by our or our employee's negligence or for fraudulent acts, Simplifydigital will also have no liability to you for any loss, expense or damage arising which is not directly caused by Our or our employees' acts or omission including (without limit) loss of income, goodwill, data, contracts or profit or any other indirect or consequential loss suffered as a result of your use of the Website or our Services, even if we are aware of the possibility of such loss.

Additionally, neither of us shall be liable to the other for a breach of these terms and conditions or an act or omission to the extent that the delay or failure is due to a cause beyond our reasonable control (such as, without limitation, flood, fire, third party strikes or terrorist act). Simplifydigital's total liability in respect of any individual claim made by an individual arising in connection with these Terms and Conditions and the use of the Website or our Services shall not exceed five hundred pounds (£500) Sterling [or £10,000 Sterling in the case of damage to physical property].

Simplifydigital does not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Any defective equipment, software or other product not supplied by Simplifydigital or its agents or principals. No part of these Terms and Conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

10. Your obligations

You agree that any material transmitted by you whilst using the Website or our Services (other than by way of private correspondence or material which amounts to Personal Data under the Data Protection Act 1998) becomes available for all commercial and non-commercial use by Simplifydigital in connection with its and its sub-contractors provision of the Services without royalty for copy, modification, adaptation, translation and world-wide distribution. You agree without limitation not to use (or allow another party to use) the Services or the Website to:

  • Transmit or receive any material which could reasonably be regarded as fraudulent, grossly offensive, indecent, unlawful, libellous, obscene, pornographic, blasphemous, defamatory, threatening, abusive, in contempt of court, in breach of copyright or any other objectionable or inappropriate material; or
  • Restrict, inhibit, interfere with or prevent any other persons from utilising the Service; or
  • Transmit or display in any manner anything which is intended to adversely impact on any individual, group, ethnic orientation or entity; or
  • Display or transmit any solicitations, advertisements, chain letters, pyramid marketing schemes, investment propositions or any unsolicited commercial messages whatsoever; or
  • Transmit to or from the Website any material which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in the UK or any other country in the world; or
  • Transmit to or from the Website any material for which you have not obtained all necessary licences and/or approvals; or
  • Transmit to or from the Website, any material which is technically harmful (including without limitation, computer viruses, corrupted data or other malicious software or harmful data).

11. Restrictions of Use

You shall not re-use or resell the Services or the Website:

  • to sell or otherwise offer for sale any products, goods or services without the written consent of Simplifydigital and/or its suppliers, partners or providers; or
  • to provide false data including names, addresses, credit card details and similar data in a fraudulent manner; or
  • to access data not intended for the general public by hacking, cracking or by any other means of circumventing the Simplifydigital security system or logging in to any area not designated for customer access.

12. Termination

Either We or you may immediately terminate or suspend any or all the Services that we provide or receive by sending written notice to the other (including by e-mail) if the other:

  • Fails to comply with a material provision of these Terms and Conditions and fails to remedy the breach within 30 days of written notice from the other (where the breach is remediable); or
  • Becomes insolvent, bankrupt or any analogous event or is unable to pay debts as they fall due.

Simplifydigital may also immediately terminate or suspend these Terms and Conditions if it has reasonable grounds to suspect fraudulent activity by you or on your behalf. Should the Service be suspended by it Simplifydigital may decide not to restore any or all the Services to you.

13. Data Protection

For full details of the Simplifydigital data protection policy, please visit

14. Severability

If any provision of these Terms and Conditions is found to be void or unenforceable for any reason by any court of any competent jurisdiction, the provision in question shall be ineffective. This does not affect the rest of the Terms and Conditions which shall still remain effective and enforceable.

15. Assignment

This agreement is personal to the Simplifydigital and you. Neither Simplifydigital or you shall assign, transfer or delegate any of your rights or obligations under these Terms and Conditions to any other person or entity without the written consent of the other (such consent not to be unreasonably withheld or delayed) EXCEPT THAT Simplifydigital may assign its rights and obligations under these Terms and Conditions to a third party in the event of a trade sale or group re-organisation so long as it promptly notifies this fact to you.

16. Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. By using this Website you agree to be bound by the exclusive jurisdiction of the courts of England and Wales.

If you are looking for our Marketing terms and conditions for the various promotions we run across our site just click this link.

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