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Simplifydigital's Lowest Price Guarantee

Simplifydigital is here to help you find the cheapest deals on broadband, TV and home phone services. If you order through us and find your chosen deal at a lower price on the day that you buy, we will refund the difference in price. No fuss, no quibbles, just great service.

To make a claim against the guarantee, complete the claim form and return it to:

Simplifydigital Ltd, Lowest Price Guarantee, 1 Riverside, Manbre Road, Hammersmith, London W6 9WA.

 

Download the claim form

 

 

The Simplifydigital Lowest Price Guarantee Terms and Conditions

 

Definitions

 

"Your Services": The Digital TV and/or Broadband and/or Home Phone services you have ordered through Simplifydigital.

 

"Purchase Date": The date on which you ordered Your Services through the Simplifydigital contact centre

 

"Identical Services"; exactly the same set of services as Your Services in every respect, including but not limited to the Service Provider of Your Services, the number of TV channels, premium TV channels, set top box functionality, advertised broadband speed, advertised broadband download limit and free call periods.

 

"Simplifydigital First 12 Months Cost": The cost of Your Services for the first 12 months. This is the sum, calculated on the Purchase Date, of any initial installation, activation and equipment costs, plus the first 12 month's subscription fees for Your Services.

 

"Third Party First 12 Months Cost": The cost of the Identical Services for the first 12 months if purchased via a Third Party on the Purchase Date. This is the sum, calculated on the Purchase Date, of any initial installation, activation and equipment costs, plus the first 12 month's subscription fees for the Identical Services.

 

"Service Provider"; the supplier of Your Services

 

"Third Party"; the Service Provider themselves, or other potential retailer of Your Services

 

Lowest Price Guarantee applies to the Simplifydigital First 12 Months Cost of Your Services, when ordered through the Simplifydigital contact centre.

 

To qualify for a refund, you must find exactly the same product (Identical Services) as Your Services, advertised at a cheaper price on the Purchase Date of booking Your Services through Simplifydigital. The Identical Services must be without limitation offered from the same Service Provider.

 

The Lowest Price Guarantee refund will be for 100% of the difference between the Simplifydigital First 12 Months Cost and the Third Party First 12 Months Cost.

 

The Third Party First 12 Months Cost must be available to the general public and from a Third Party that is in the UK.

 

The Third Party First 12 Months Cost must be in the same currency (GBP) as the Simplifydigital First 12 Months Cost and include all taxes, fees, surcharges and charges applied to the payment method used.

 

Lowest Price Guarantee will not apply in the following situations:

 

1. to any prices offered outside of the public domain or special eligibility prices including (but not limited to) corporate discounts, staff deals, refer a friend schemes, closed user group offers and conditional purchases;

 

2. to gifts offered in addition to Your services

 

3. when the Third Party First 12 Months Cost has been offset by a conditional cashback offer offered via the Third Party including (but not limited to) Quidco, Topcashback.

 

4. if the Simplifydigital First 12 Months Cost or Third Party First 12 Months Cost has been discounted by the use of any type of any loyalty program, coupons or any other offers or discounts;

 

5. if you have requested a refund or cancellation of Your Services

 

6. if Simplifydigital, using reasonable endeavors, is unable to verify that the Third Party First 12 Months Cost was valid on the Purchase Date;

 

To qualify for a Lowest Price Guarantee refund you must fill out the claim form in English and send it to Simplifydigital Ltd, Lowest Price Guarantee, Ground Floor, 1 Riverside, Manbre Road, Hammersmith, W6 9WA. Simplifydigital must receive your claim form within 14 days from the day you booked your chosen service. You must include a dated screen shot print out or piece of advertising which shows the final price inclusive of all taxes, fees and surcharges of the Third Party First 12 Months Cost. Simplifydigital will insist on seeing this screen shot or advertising to help verify your claim. Simplifydigital will independently confirm the legitimacy of the screen shot or advertising and will verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or not in good faith. Any incomplete claim forms or any other form of claim will not be accepted.

 

Simplifydigital will verify that your Third Party First 12 Months Cost meets all the criteria set out in these terms and conditions and you will be notified by email whether or not you have qualified for a refund within 14 days of submitting your claim form. Simplifydigital will endeavor to complete the refund within 15 working days of notification by your service provider that your services have been installed/activated. This may take up to 90 days after the date of booking the service.

 

Any refund will only be sent by cheque to the address supplied on the Claim Form.

 

Only one claim can be made per household.

 

Simplifydigital reserves the right to cancel this promotion or amend these terms and conditions at any time without notice.

 

Download the claim form

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